Find answers to the most common questions about our courses, training and your account.
Learn the basics about getting started with One Step Safer.
One Step Safer provides simple, practical guidance to help you stay safer and more confident when using technology, websites, emails, social media, and online services.
Our lessons is designed to be simple and easy to follow. You can work through the lessons at your own pace and learn practical skills that you can use in everyday life.
No. Our lessons are designed for everyday users and do not require advanced technical knowledge. We explain things clearly and step by step.
Select the “Get Started” option on the website and follow the registration instructions. Once your account is created, you can access the available lessons and resources.
Our lessons are designed for anyone who wants to feel safer and more confident using technology, including individuals, families, and people who want practical online safety guidance.
Questions about our lessons experience.
Our lessons covers practical topics such as scams and fraud, email and text message safety, privacy and security, online banking, social media, and using technology safely.
Lessons access depends on the membership or plan you choose. Please check the Pricing page for the current access details.
Yes. Our lessons are designed to allow you to learn at a comfortable pace. You can review lessons and return to the material when it is convenient for you.
We plan to continue developing and adding useful lessons and resources based on common online risks, new technology, and the needs of our members.
Most lessons are just 4–8 minutes long. We keep them short, simple, and focused on one topic at a time, so you can learn something useful without feeling overwhelmed.
Manage your account, subscriptions and access settings.
Select “Forgot Password” on the login page and follow the instructions to reset your password. A password reset link will be sent to your registered email address.
If you need to change the email address associated with your account, please contact us for assistance.
Log in to your account and go to your account or profile settings. From there, you can update the information available to you.
First, check that you are using the correct email address and password. If you still cannot access your account, use the password reset option or contact us for help.
Each member should normally use their own account. If you need multiple accounts for family members or another specific purpose, please contact us to discuss the available options.
All your questions about payments, plans and refunds.
Available payment methods are shown during checkout. Payment options may vary depending on your location and the plan you choose.
We take the security of your information seriously. Payments are processed using secure payment technology designed to help protect your payment details.
Cancellation options depend on your selected plan. Please review the terms of your plan or contact us if you need assistance with cancellation.
Refunds are subject to our Refund Policy. Please review the Refund Policy for information about eligibility and the refund process.
If your plan allows payment information to be updated through your account, you can make the change from your account settings. Otherwise, please contact us for assistance.
