At One Step Safer by Net3 Technology Inc., we want you to feel confident when purchasing our digital training and educational resources.
This Refund Policy explains when refunds may be available for purchases made through the Stay Safe Online website.
Our services may include digital courses, training videos, downloadable resources, cheat sheets, and other digital educational materials.
Because digital products may be accessed or downloaded immediately after purchase, all digital purchases may be non-refundable once the content has been accessed or downloaded, except where a refund is required by applicable law or otherwise approved by us.
We encourage you to review the available course and product information before completing your purchase.
If you purchase a monthly or annual membership, your membership provides access to the digital content and resources included with that membership.
You may cancel a recurring membership to prevent future renewal charges.
Cancellation generally does not automatically result in a refund for a previous billing period.
Unless otherwise stated, you will retain access to your membership benefits until the end of the current paid billing period.
If you believe you have been charged more than once for the same purchase due to a technical or processing error, please contact us.
After reviewing the transaction, we may issue a refund for a verified duplicate charge.
If you experience a technical problem that prevents you from accessing a purchased course, video, or downloadable resource, please contact us before requesting a refund.
We will make reasonable efforts to resolve the issue and restore access.
Examples may include:
If we are unable to resolve a verified technical issue, we may consider an appropriate refund or alternative solution.
If you believe a purchase was made without your authorization, please contact us as soon as possible.
We may request transaction information necessary to investigate the issue.
Unauthorized transactions may also need to be reported to your payment provider or financial institution.
To request a refund or report a purchase-related problem, please contact us through our Contact Us page.
Please include:
Providing complete information helps us review your request more quickly.
Each refund request will be reviewed based on:
Submitting a refund request does not guarantee that a refund will be issued.
If a refund is approved, it will generally be processed through the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Cancelling a membership or subscription prevents future recurring charges according to the applicable subscription terms.
Cancellation does not automatically refund payments that have already been processed.
If you believe you were incorrectly charged after cancelling your subscription, please contact us so we can review the account and transaction history.
We may update this Refund Policy from time to time to reflect changes to our services, membership structure, payment systems, or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
If you have questions about this Refund Policy, a purchase, membership, or access to digital content, please contact us through our Contact Us page.
One Step Safer by Net3 Technology Inc.
Website: Stay Safe Online
Contact: Please use our Contact Us form.
